Deposit Operations Specialist
Job Summary:
This position is responsible for certain duties within the Deposit Operations department. These include but are not limited to servicing and maintaining deposit accounts. This position provides support for a wide range of functions in all areas within the bank.
Job Responsibilities/Essential Functions:
- Responsible for monitoring and addressing all non-post, Exception Processing, stop payments, or NSF items on a daily basis.
- Responsible for completing all department duties within the attached rotation schedule.
- Responsible for answering phones and returning all messages timely.
- Responsible for processing foreign items and returned mail.
- Responsible for assisting with debit card matters including but not limited to maintenance, hot cards, limit increases, etc.
- Process chargeback’s, ACH items, Wire Transfers, ACH and ATM Disputes.
- Responsible for verifying that signatures on all wires are within the proper signing authority limits and policy is followed.
- Process daily account maintenance requests.
- Responsible for processing and sorting daily reports.
- Responsible for reviewing / editing new account documents and adding exceptions in Vision Content.
- Create or maintain a detailed and accurate procedure on all work responsibilities (save on the shared drive).
- Maintain the confidentiality of the Bank’s customers.
- Remain current and adhere to all regulatory requirements and training.
- Responsible for processing branch capture adjustments and review / decision of mobile deposits.
- Responsible for providing back up to all other Deposit Operations Specialists as needed.
- Perform all other duties within the scope of the department.
Required Skills/Abilities:
- Professional relationship with management and team members.
- Accuracy and attention to detail.
- Ability to perform tasks with reliability, quickly and accurately.
- A thorough understanding of policies and procedures pertaining to the functions within the department.
- Ability to operate and accomplish shared goals of the department and the Bank.
- Ability to effectively manage time and responsibilities.
- Ability to think practices through, problem solve and share helpful information.
- Ability to prioritize multiple demands in a high pressure environment while maintaining professionalism.
- Proficient with the FIS Connect system and all electronic communications used in Deposit Operations.
- Effectively communicate orally, in writing and with written procedures.
Education and Experience:
- High School diploma or equivalent
- Ability to complete task within an established timeframe
- Excellent customer service and interpersonal skills
- Proficient with Microsoft Office Suite or related software.
- Performs other related duties as assigned.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
This position description has excluded the marginal or peripheral functions that are incidental to performance of primary functions. Duties, responsibilities and activities may change at any time with or without notice. This position description does not create any employment contract, implied or otherwise, other than an “at will” employment relationship.